Welcome to BaseBallBat Sales Store! We’re dedicated to bringing you the finest baseball gear from top brands like DeMarini, COMBAT, Brett Bros, and Axe. Just as we’re committed to quality, we’re also committed to ensuring a smooth and transparent experience when it comes to shipping and returns. Below, you’ll find all the details you need.

Shipping Information

We ship globally (excluding Asia and some remote regions). Here’s what you can expect after placing your order:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Via DHL or FedEx. Delivery within 10-15 days after shipping. Shipping fee: $12.95.
  • Free Shipping: Available on orders over $50, via EMS. Delivery within 15-25 days after shipping.

Once your order is shipped, you’ll receive a tracking number to monitor your package’s journey right to your doorstep.

Returns & Exchanges Overview

We want you to be thrilled with your purchase. If something isn’t quite right, we offer a straightforward returns and exchanges process for most new, unused items in their original packaging within 15 days of receipt. However, please note the following exceptions based on product type:

Non-Returnable Items (Final Sale):
  • Used Bats: Any bat showing signs of use (game wear, batting cage wear, scratches, etc.).
  • Custom Bats: Products from our “Custom” menu category that have been personalized or made to order.
  • Closeout Bats: All items from the “Closeout Bats” section are sold as-is.
  • Blast Motion Sensors: Due to their electronic nature and software licensing, these are unreturnable once the packaging seal is broken.

How to Return or Exchange an Item

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Within 15 days of receiving your order, email us at [email protected] with your order number and reason for return. Use the template below to ensure we have all the necessary info.
  2. Wait for Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions. Returns without an RMA number cannot be accepted.
  3. Pack the Item: Securely pack the item in its original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.
  4. Ship the Package: Mail the package to the address provided in your RMA instructions. We recommend using a trackable shipping service, as you’re responsible for the item until it reaches us.
  5. Inspection & Processing: Once we receive and inspect the returned item, we’ll process your refund or exchange within 5 business days.

Refund Timeline & Method

Refunds are issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Processed within 5 business days of us receiving your return. Please allow 7-10 business days for the refund to appear on your statement, depending on your bank.
  • PayPal: Processed within 5 business days of us receiving your return. Funds should appear in your PayPal account shortly thereafter.

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send the new item to you.

Defective or Damaged Items

If you receive a damaged or defective bat, don’t worry! Contact us immediately at [email protected] with your order number and photos/videos of the issue. We’ll quickly arrange a replacement or refund according to the manufacturer’s warranty.

Return Request Email Template

Copy and paste the template below to request a return. Send it to [email protected].

Subject: Return/Exchange Request - Order #[Your Order Number]

Hello ProBaseballBatShop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Product Name: [Name of the product you are returning]
Reason for Return/Exchange: [Please specify, e.g., wrong size, defective, etc.]

I have confirmed that the item is unused and in its original packaging.

Please provide me with the return authorization number and shipping instructions.

Thank you,
[Your Full Name]
[Your Phone Number]

Questions?

We’re here to help! If you have any questions about shipping or returns, reach out to us at [email protected]. Our team swings into action and responds to all inquiries within 2 business days.

Last updated: [Current Date]