At BaseBallBat Sales Store, we’re committed to your complete satisfaction, just like we’re committed to providing you with the highest quality baseball bats from top brands like DeMarini, COMBAT, Brett Bros, and Axe. We understand that sometimes a bat might not be the perfect fit for your swing. That’s why we’ve created a straightforward and fair Returns & Exchanges policy.

Our Policy Overview

You may return or exchange most new, unused items in their original packaging within 15 days of receipt for a full refund or exchange. Some products have different policies or requirements, so please read the sections below carefully.

Please Note: For the safety of all players and to comply with league regulations, used baseball bats cannot be returned or exchanged unless they are defective. Once a bat has been used in game or batting cage conditions, it is considered a final sale.

Returns Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Within 15 days of receiving your order, email our customer service team at [email protected] with your order number and reason for return. You can use the template provided below.
  2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions. Returns will not be accepted without an RMA number.
  3. Pack the Item: Securely pack the item in its original packaging, including all tags and accessories. Include a copy of your original order confirmation or packing slip.
  4. Ship the Package: Mail the package to the address provided in your RMA instructions. We recommend using a trackable shipping service as you are responsible for the item until it arrives at our facility.
  5. Inspection & Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

Refund Timeline & Method

Refunds will be issued to the original payment method used during purchase.

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will be processed within 5 business days of us receiving your return. Please allow 7-10 business days for the refund to appear on your statement, depending on your bank’s processing time.
  • PayPal: Refunds will be processed within 5 business days of us receiving your return. The funds should appear in your PayPal account shortly thereafter.

Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.

Non-Returnable Items

For safety, hygiene, and customization reasons, the following items are FINAL SALE and cannot be returned or exchanged:

  • Used Bats: Any bat showing signs of use (game wear, batting cage wear, scratches, etc.).
  • Custom Bats: Products from our “Custom” menu category that have been personalized or made to order.
  • Closeout Bats: All items purchased from the “Closeout Bats” sale section are sold as-is and are final sale.
  • Blast Motion Sensors: Due to their electronic nature and software licensing, these items are unreturnable once the packaging seal is broken.

Defective or Damaged Items

Received a damaged or defective bat? We’re sorry for the trouble! Please contact us immediately at [email protected] with your order number and photos/videos of the damage or defect. We will quickly arrange for a replacement or refund in accordance with the manufacturer’s warranty policies.

Return Request Email Template

Copy and paste the template below to request a return. Send it to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Hello ProBaseballBatShop Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Name of the product you are returning] Reason for Return/Exchange: [Please specify, e.g., wrong size, defective, etc.] I have confirmed that the item is unused and in its original packaging. Please provide me with the return authorization number and shipping instructions. Thank you, [Your Full Name] [Your Phone Number]

Questions?

We’re here to help! If you have any questions about our returns process, don’t hesitate to reach out.

Email: [email protected]
Our team swings into action to respond to all inquiries within 2 business days.