Welcome to ProBaseballBatShop’s FAQ page! We’re here to help you find answers to common questions about our products, shipping, returns, and more. Our goal is to ensure you have a seamless experience from browsing to batting.
Product Questions
Q: What types of baseball bats do you offer?
A: We specialize in a wide range of baseball and softball bats, including BBCOR-certified models, youth bats (like Coach Pitch), composite bats (such as BamBooBat), and closeout deals. Brands include DeMarini, Anderson, COMBAT, and more. Whether you’re a beginner or a pro, we have the perfect bat for your needs.
Q: Do you sell bats for specific leagues, like ASA or BBCOR?
A: Yes! We offer bats that meet various league standards, including ASA, BBCOR, and Dual Stamp options. Check product descriptions for details on certifications and suitability for your league.
Q: Are there any custom bat options?
A: Absolutely! We provide custom bat services for teams or individuals looking to personalize their gear. Visit our “Custom” section for more information.
Shipping & Delivery
Q: Where do you ship, and how long does delivery take?
A: We ship globally (excluding select remote areas in Asia and other regions). Orders are processed in 1-2 business days. Delivery times: Standard Shipping (via DHL/FedEx) takes 10-15 business days after shipment for $12.95; Free Shipping (for orders over $50 via EMS) takes 15-25 business days after shipment.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. Use this to monitor your delivery in real-time.
Q: What if I live in a remote area?
A: Due to logistical constraints, we may not ship to some remote regions. Contact us at [email protected] to check if we can serve your location.
Returns & Refunds
Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. If you’re not satisfied with your bat, contact us for a hassle-free return. We stand by our products and ensure your satisfaction.
Q: How do I initiate a return?
A: Simply email our customer support team at [email protected] with your order details and reason for return. We’ll guide you through the process.
Payment & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Q: Is my payment information secure?
A: Yes! We use encrypted payment processing to ensure your financial data is protected. Shop with confidence.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders faster and access exclusive deals.
Contact & Support
Q: How can I contact customer support?
A: Reach out to us via email at [email protected]. Our team is here to assist you with any questions or concerns.
Q: What are your business hours?
A: Our support team operates during standard business hours (CST), but we strive to respond to all inquiries within 24 hours.
Thank you for choosing ProBaseballBatShop—where we deliver quality and performance right to your doorstep. Shop now and step up your game!